Our Process

From Rate Card to Go-Live in 5 Days

A clear, step-by-step process from first conversation to delivering your first signed retainer. No guessing, no back and forth.

8 Steps to Your First Signed Client
01

Send Rate Card

Day 1

We share our rate card with your firm. Clear, transparent pricing by case value tier — no hidden fees.

02

One Question

Same Day

We ask one question: what is the estimated average case value for your campaign? Your answer places you in the right tier instantly.

03

Personalized Quote

Same Day

We send a personalized quote with exact pricing — not ranges. Option A (performance only) and Option B (managed + lower per-retainer) clearly laid out.

04

Service Agreement

Upon Acceptance

Client selects their option and signs electronically. Service agreement sent the same day. Includes qualification criteria, payment terms, and compliance details.

05

Onboarding

1 – 3 Days

We collect everything we need to launch: intake criteria, retainer documents, lead flow details, CRM info, billing contact, and communication preferences.

Firm & campaign detailsIntake criteriaRetainer documentsLead flow setupCRM & deliveryBilling info
06

Campaign Setup

2 – 3 Days

DID number assigned and routing confirmed. Intake script built and approved by your firm. CRM delivery configured. E-sign platform tested. Portal access sent.

07

Test Call & QA

Pre-Launch

Test call completed and quality confirmed. Everything verified before we go live. Your approval required before the first real call.

08

Go Live

Within 5 Business Days

Your intake is live. Every lead contacted, qualified, and signed. Retained clients delivered to your portal. Weekly and monthly reporting begins.

Onboarding Checklist
1

Firm & Campaign Details

Name, contact, campaign type, target states, monthly volume, service selected.

2

Intake Criteria

Qualifying criteria, disqualifying criteria, statute of limitations, medical treatment requirement, special instructions.

3

Retainer Setup

Retainer document, e-sign platform, signing contact, attorney name, firm address.

4

Lead Flow

Inbound call number, web lead source, overflow trigger, after-hours preference, weekend coverage.

5

CRM & Delivery

CRM system, lead delivery format, reporting frequency, report email.

6

Communication

Preferred contact method, escalation contact.

7

Billing

Billing contact, payment method, invoice format. Net 15 terms.

Ready to Start?

Schedule a 15-minute discovery call. We'll walk you through the process and answer every question.

Schedule Discovery Call →